Legal Advertising
Advertising is regulated by both federal and state law.
Under the law, your ad is unlawful if it tends to mislead
or deceive. Your intentions don't matter either. If your ad
is deceptive, you'll face legal problems even if you have
the best intentions in the world. The following rules will
help keep your ads within safe, legal limits.
- Rule 1: Be Accurate
Make sure your ads are factually correct. Don't show a picture
of this year's model of a product if what you're selling
is last year's model, even if they look almost the same.
Be truthful about what consumers can expect from your product.
Don't say ABC pills will cure headaches if the pills offer
only temporary pain relief. Don't claim a rug shampooer
is a wizard at removing all kinds of stains when there are
some it won't budge. "Waterproof" or "fireproof" means just
that — not water resistant or fire resistant under some
circumstances.
- Rule 2: Get Permission
Does your ad feature someone's picture or endorsement? Does
it quote material written by someone not on your staff or
employed by your advertising agency? Does it use the name
of a national organization such as the Boy Scouts or Red
Cross? If so, get written permission. Under U.S. copyright
law, the "fair use" doctrine allows limited quotations from
copyrighted works without authorization from the copyright
owner. In some circumstances, this doctrine provides legal
justification for the widespread practice of quoting from
favorable reviews in ads for books, movies, and plays —
and even vacuum cleaners. With the exception of brief quotes
from product or service reviews, you should always seek
permission to quote protected material.
- Rule 3: Treat Competitors Fairly
Don't knock the goods, services, or reputation of others
by giving false or misleading information. If you compare
your goods and services with those of other companies, check
your information to make sure that every statement in your
ad is accurate. Then check again.
- Rule 4: Have Sufficient Quantities on Hand
When you advertise goods for sale, make every effort to
have enough on hand to supply the expected demand. If you
don't think you're able, state in your ad that quantities
are limited. You may even want to state the number of units
on hand. State law may require merchants to stock an advertised
product in quantities large enough to meet reasonably expected
demand, unless the ad states that stock is limited. Make
sure you know what your state requires. 
- Rule 5: Watch Out for the Word "Free"
If you say that goods or services are "free" or "without
charge," be sure there are no unstated terms or conditions
that qualify the offer. If there are any limits, state them
clearly and conspicuously. Let's assume that you offer a
free paintbrush to anyone who buys a can of paint for $8.95
and that you describe the kind of brush. Because you're
disclosing the terms and conditions of your offer, you're
in good shape so far. But there are pitfalls to avoid. If
the $8.95 is more than you usually charge for this kind
of paint, the brush clearly isn't free. Don't reduce quality
of the paint that the customer must purchase or the quantity
of any services (such as free delivery) that you normally
provide. If you provide a lesser product or service, you're
exacting a hidden cost for the brush. Disclose any other
terms, conditions, or limitations.
- Rule 6: Be Careful when You Describe Sales and Savings
You should be absolutely truthful in all claims about pricing.
The most common pitfall is making doctored price comparisons
with other merchants or with your own "regular" prices.
- Rule 7: Observe Limitations on Offers of Credit
Don't advertise that you offer easy credit unless it's true.
You don't offer easy credit if: You don't extend credit
to people who have a poor credit rating. You offer credit
to people with marginal or poor credit ratings, but you
require a higher down payment or shorter repayment period
than is ordinarily required for creditworthy people. You
offer credit to high-risk customers, but once all the fine
print is deciphered, the true cost of credit you charge
exceeds the average charged by others in your retail market.
You offer credit to high-risk customers at favorable terms
but employ draconian (although legal) collection practices
against buyers who fall behind. If you advertise specific
credit terms, you must provide all relevant details, including
the down payment, the terms of repayment, and the annual
interest rate. 
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